Business process mapping

Business process mapping
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Business process mapping


In this course, you will learn how to draw business processes using Universal Process Notation (UPN). This is a notation that is an industry-wide standard and is not tied to any proprietary process mapping tools. It has been designed to engage end users to get a shared understanding of business processes.

This course discusses the principles of business process mapping by explaining the value of capturing inter-departmental organizational processes and relating them back to their multi-cloud system.

Learning objectives

By the end of this course, you will be able to:

  1. Apply best practices of Business Process Mapping towards your proposed solution
  2. Diagram the points of complexity involved when designing a multi-cloud solution architecture
  3. Validate your solution by aligning its multi-cloud capabilities to real-life business processes
  4. Recognize the need for a focus on continuous improvement when creating your customer journey
  5. Use Elements to draw UPN hierarchical diagrams


Before you start mapping any diagrams in the Elements application, you need:

  1. Editor rights in the Space 
  2. Editor rights on a particular map or diagram