Business process mapping

Business process mapping

Summary

In this course you will learn how to draw business processes using the Universal Process Notation (UPN). This is a notation that is an industry wide standard and is not tied to any proprietary process mapping tools. It has been designed to engage end users to get a shared understanding of business processes.

This course discusses the principles of business process mapping by explaining the value of capturing inter-departmental organizational processes and relating them back to their multi-cloud system.

Learning objectives

By the end of this course, you will be able to:

1. Apply best practices of Business Process Mapping towards your proposed solution
2. Diagram the points of complexity involved when designing a multi-cloud solution architecture
3. Validate your solution by aligning its multi-cloud capabilities to real life business processes
4. Recognize the need for a focus on continuous improvement when creating your customer journey
5. Use Elements to draw UPN hierarchical diagrams

Prerequisites

Before you start mapping any diagrams in the Elements application you need:

1. Editor rights in the Space 
2. Editor rights on a particular map or diagram