3 Principles of Change Management for the Accidental Admin : Samantha Lisk, Salesforce Administrator @ The Fedcap Group

DETAILS

Speaker: SAMANTHA LISK, Salesforce Administrator
Level: Beginner, Intermediate, Advanced
Audience: Business Analyst, Admin, Developer
Length: 14 mins

SESSION RECORDING

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SUMMARY

Is your inbox clogged with user requests? Do your users know when to expect your next update? Do you know the purpose of all those custom fields your previous admin created? Each of these represents an important facet of your change management policy as an admin. In this session, we will discuss three principles of change management:
-Case management for user requests
-Release scheduling
-Documentation